Privacy Policy

1Information We Collect

Personal Information (Customers)

We may collect:

• Full Name, Mobile Number, and Email Address
• Delivery Address
• Profile Photo (optional)
• Business Information
• Subscription details and Pack/Product selections
• Payment history
• Reward points and wallet transactions

Delivery Partner Information

• Assigned delivery zones
• Daily delivery records
• GPS location during delivery
• Proof of delivery (optional photo or signature)

Device Information

• Device type, Operating system, and App version
• Push notification token

Location Information

With your permission, we may collect location data to:

• Show nearby deliveries
• Verify delivery completion
• Optimize routes

2How We Use Your Information

We use your information to:

• Create and manage your account
• Process subscriptions and deliveries
• Send payment reminders and renewal alerts
• Track delivery status
• Provide customer support and improve app performance
• Prevent fraud and abuse
• Comply with legal obligations

3WhatsApp and Communication Consent

By using WatsGo, you agree to receive payment reminders, renewal notifications, delivery updates, and promotional offers (if opted in). These may be sent through:

• WhatsApp
• SMS
• Email
• Push notifications

You may opt out of promotional messages at any time.

4Payments

Payments may be processed using third-party providers such as Razorpay, PhonePe, and Google Pay. We do not store complete card or banking information on our servers.

5GPS Tracking

Delivery Partners may be asked to share location while using the app. This information is used only for route optimization, delivery verification, and operational monitoring. Location tracking occurs only with user permission and can be disabled in device settings, though some features may not function correctly.

6Data Sharing

We may share information with your subscribed merchant or business, payment service providers, cloud hosting providers, and legal authorities when required by law. We do not sell your personal information to advertisers.

7Data Security

We implement reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS), access controls, role-based permissions, and regular backups. While no system is completely secure, we strive to protect your data.

8Data Retention

We retain information as long as your account remains active, as required for business and accounting records, or as necessary to comply with legal obligations.

9Your Rights

You may request to access your personal data, correct inaccurate data, delete your account (subject to legal and business retention requirements), and opt out of promotional communications.

10Children's Privacy

WatsGo is not intended for children under 13 years of age.

11Changes to This Policy

We may update this Privacy Policy periodically. Updated versions will be posted within the application and on our website.

12Contact Us

If you have any questions about this Privacy Policy, please contact us: