Analytics Configuration

Customize your analytics dashboard and reports

Dashboard Layout

Available Widgets

Message Volume

Track incoming and outgoing messages

Response Time

Average bot response time

User Satisfaction

Customer satisfaction scores

Conversion Rate

Lead to customer conversion

Dashboard Preview

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8
Active Widgets
24hrs
Data Refresh
5
Scheduled Reports
99.9%
Data Accuracy

Key Performance Indicators

Primary KPIs

Message Volume

Track daily message count

Response Rate

Bot response success rate

User Engagement

Active user interactions

Secondary KPIs

Conversion Rate

Lead conversion percentage

Error Rate

System error frequency

Peak Hours

High activity time periods

Performance Targets

75%
Target

Response Rate

Current: 94.2%

50%
Target

User Satisfaction

Current: 4.2/5

25%
Target

Conversion Rate

Current: 18.5%

Report Configuration

Scheduled Reports

Daily Performance Report

Sent every day at 9:00 AM

Active • Last sent 2 hours ago

Weekly Analytics Summary

Sent every Monday at 8:00 AM

Active • Last sent 3 days ago

Monthly Executive Dashboard

Sent first day of each month

Paused • Last sent 1 month ago

Report Builder

Daily
Weekly
Monthly
Message Volume
Response Times
User Satisfaction
Error Rates

Report preview will appear here

Alert Configuration

Active Alert Rules

High Response Time

Alert when average response time exceeds 5 seconds

Critical
Metric: Response Time
Threshold: > 5 seconds
Notification: Email, Slack

Low Message Volume

Alert when daily messages drop below 100

Warning
Metric: Daily Messages
Threshold: < 100
Notification: Email

Bot Offline

Alert when bot is offline for more than 2 minutes

Critical
Metric: Bot Status
Threshold: Offline > 2min
Notification: SMS, Email, Slack

Notification Channels

Email

Connected

Send alerts via Email

Slack

Connected

Send alerts via Slack

SMS

Not Connected

Send critical alerts via SMS

Analytics Integrations

Google Analytics

Connected

Track user behavior and conversion funnels

Mixpanel

Not Connected

Advanced event tracking and user analytics

Tableau

Not Connected

Advanced data visualization and reporting

Power BI

Not Connected

Microsoft business intelligence platform

Custom API

Connected

Custom data export via REST API

Webhooks

3 Active

Real-time data push to external systems

Visualization Settings

Chart Themes

WhatsApp Green

Brand-consistent green theme

Professional Blue

Clean business theme

Minimal Gray

Simple monochrome theme

Color Customization

Display Options

Dark Mode
Animated Charts
Show Grid Lines
Data Labels

Export Configuration

Available Export Formats

CSV

Comma-separated values

Best for: Spreadsheet analysis

Excel

Microsoft Excel format

Best for: Advanced analysis

PDF

Portable document format

Best for: Reports & sharing

Automated Exports

Raw message data
Aggregated metrics
User information
Error logs