Privacy Policy

Welcome to WatsGo. WatsGo is a business software platform operated by Mercury Softech that helps businesses manage products, online stores, Smart Links, customers, leads, orders, inventory and related business workflows.

This Privacy Policy explains how we collect, use, store, disclose and protect information when you visit our website, use our applications or access our services.

By using WatsGo, you acknowledge this Privacy Policy, subject to any consent requirements under applicable law.

We use information to:

• Create and manage user accounts
• Provide WatsGo features and customer support
• Manage products, inventory, customers, leads and orders
• Generate reports and display available analytics
• Operate Smart Links, online stores and checkout workflows
• Connect third-party services when authorised by you
• Process subscriptions and billing
• Detect fraud, prevent abuse and protect platform security
• Troubleshoot technical issues and improve service reliability
• Comply with applicable legal obligations

WatsGo may allow business users to store information about their own customers.

If you upload or collect customer information through WatsGo, you are responsible for ensuring that you have the necessary rights, notices and permissions to collect and use that information.

We process such information as necessary to provide the service, support your account and comply with applicable legal requirements.

WatsGo may offer integrations with WhatsApp Business, Meta, payment providers and other third-party services, depending on your account configuration.

When you enable an integration, the information processed depends on the permissions granted and the functionality used. Your use of third-party services is also governed by their respective privacy policies and terms.

You are responsible for obtaining required customer consent, complying with applicable messaging policies, using approved templates where required and respecting opt-out requests.

WatsGo does not guarantee uninterrupted availability, message delivery or approval by third-party platforms.

We may share information with:

• Hosting, infrastructure and technical service providers.
• Payment processors and billing service providers.
• Third-party platforms that you choose to connect.
• Professional advisers and auditors where necessary.
• Government authorities or law-enforcement agencies where legally required.
• Successor entities in connection with a lawful business restructuring, merger or acquisition.

We do not sell personal information to third parties for their independent marketing purposes.

We use reasonable technical and organisational measures intended to protect information against unauthorised access, loss, misuse and alteration.

However, no online service or data transmission method can be guaranteed to be completely secure.

You are responsible for protecting your login credentials, controlling access to your account and notifying us of suspected unauthorised access.

We retain information for as long as reasonably necessary to provide our services, maintain business records, comply with legal obligations, resolve disputes and protect platform security.

Retention periods may vary according to the type of information and applicable legal requirements.

You may request deletion of eligible information by contacting us. Certain records may need to be retained where required or permitted by law. Backups may also remain for a limited period before being removed through normal retention processes.

Our website or application may use cookies and similar technologies for essential functionality, session management, security, preferences and analytics.

You may manage cookies through your browser settings. Disabling certain cookies may affect some website or application features.

Any optional analytics or advertising technologies will be used subject to applicable legal requirements and consent preferences.

Subject to applicable law, you may request access to, correction of or deletion of personal information, withdraw consent where applicable, or raise a privacy grievance.

If your information was submitted by a WatsGo merchant, please contact that business first. We may assist the merchant in responding to your request where appropriate.

We may verify your identity before processing requests.

WatsGo is intended for business use and is not designed for children. We do not knowingly collect children's personal information in violation of applicable law.

If you believe that information has been collected improperly, please contact us.

Depending on our hosting infrastructure and third-party service providers, information may be processed in India or other countries.

Where applicable, we take reasonable steps to ensure that such processing complies with relevant data-protection requirements.

We may update this Privacy Policy when our services, data practices or legal obligations change.

The revised policy will be published on our website with an updated effective date. Additional notice or consent will be provided where required by law.