Refund & Cancellation Policy

This Refund & Cancellation Policy applies to subscriptions and paid services offered by WatsGo, operated by Mercury Softech through https://watsgo.in.

Please review this policy before purchasing a subscription or making a payment.

WatsGo may offer free and paid subscription plans. The applicable subscription price, billing period, plan features and any additional charges will be displayed before you complete your purchase.

By purchasing a paid subscription, you authorise the applicable payment method to be charged for the selected plan.

Unless otherwise stated at the time of purchase or required by applicable law, subscription fees are generally non-refundable once a subscription period has started.

This policy does not affect any refund rights or remedies that cannot legally be excluded under applicable law.

If you believe that you have been charged twice for the same subscription or that a payment was processed incorrectly, contact our support team.

Please provide the registered email address, transaction reference, payment date and relevant payment details. We will review the transaction and, where a duplicate or incorrect charge is confirmed, arrange an appropriate correction or refund as applicable.

If you experience a technical issue that prevents you from accessing a paid feature, contact our support team with details of the issue.

We will investigate and, where appropriate, attempt to resolve the problem. Any refund, credit or other adjustment will be assessed according to the circumstances, the applicable purchase terms and applicable law.

You may cancel your subscription using the cancellation option available in your WatsGo account or by contacting our support team.

If your plan has different cancellation conditions, those conditions will be displayed at the time of purchase.

Where automatic renewal applies, your subscription may renew at the end of the selected billing period until cancelled.

The applicable renewal amount and billing frequency will be communicated through the subscription checkout or related plan information.

Please cancel before the next renewal date if you do not wish to continue the subscription.

If a refund is approved, it will be processed through the original payment method wherever possible and subject to the payment provider's procedures.

The time required for the refund to appear in your account may depend on your bank, card issuer or payment provider.

WatsGo cannot guarantee a specific processing time controlled by a third-party financial institution.

Free plans do not qualify for subscription-fee refunds because no subscription fee has been paid.

Promotional offers, trials, discounts or special plans may have additional terms. Any special refund or cancellation conditions will be communicated when the offer is presented.

We may update this policy to reflect changes in our services, billing practices or applicable law.

The latest version will be published on our website with an updated effective date. Changes will apply subject to applicable law and any contractual commitments.